Shipping policy
Shipping Policy
Thank you for shopping with PawStream™.
We're committed to getting your order to you as quickly and safely as possible.
Processing Times
Orders are typically processed within 1–3 business days.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and dispatched, you'll receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- Australia: 7–14 business days
- New Zealand: 7–14 business days
- United States: 7–14 business days
- United Kingdom: 7–14 business days
Please note that delivery estimates are provided as a guide only and are not guaranteed.
Tracking Your Order
All orders include tracking.
Once your order has shipped, you'll receive a tracking number via email so you can monitor your delivery progress.
Please allow up to 72 hours for tracking information to update after dispatch.
Multiple Items
In some cases, items may be shipped separately to ensure the fastest possible delivery.
If your order arrives in multiple packages, don't worry—the remaining items are still on their way.
Delivery Delays
While most orders arrive within the estimated delivery window, delays can occasionally occur due to:
- Customs processing
- Weather events
- Carrier network disruptions
- Peak holiday periods
- Factors outside our control
We appreciate your patience should these circumstances arise.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
PawStream™ cannot be responsible for orders delivered to incorrectly entered addresses.
If you notice an error, contact us as soon as possible and we'll do our best to assist before the order is processed.
Lost Or Stolen Parcels
If your tracking shows delivered but you have not received your package, we recommend:
- Checking around your property and safe-drop locations.
- Checking with household members or neighbours.
- Contacting the shipping carrier directly.
If you're still unable to locate your parcel, please contact us and we'll work with the carrier to investigate.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
We'll review the issue and arrange a suitable resolution as quickly as possible.
Questions?
If you have any questions about your shipment, please contact:
pawstreamsupport@gmail.com
Our team is always happy to help.